Design The System Before You Build It

If your business is running through you right now.. if you're the one doing every onboarding, chasing every follow-up, holding every process in your head.. this is probably for you.

We'll map how clients move through your business, from the moment someone finds you to the moment they're fully onboarded (and beyond). Then we'll design the systems needed to support that journey, stage by stage.

You leave with a plan. Not a vague strategy document, but something specific enough to actually build from.

If this sounds familiar..

You've got tools. Just not ones that talk to each other.

An enquiry comes in and you mean to follow it up, but it gets lost somewhere between your inbox, your notebook and your memory. You're paying for two or three platforms that were each meant to fix this, and somehow it's still all held together with post it notes.

You've got ideas too. A new offer you've been sitting on for months. A programme that's still just a note on your phone. But there's no headspace to move them forward, because the admin doesn't stop.

Every time you think about sorting it out properly, it feels like a project too big to start. So you don't. You just keep patching it, one workaround at a time.

You know something needs to change. You're just not sure where to begin, or what order to do it in. That's the bit that's usually missing. The system design.

"I had multiple systems, I was paying out for different subscriptions and memberships, I felt everything was scattered, I didn't have anything under one roof."

"I was very, very overwhelmed.. everything was just bitty."

"I was losing out on clients, I was not following up with clients, I couldn't keep track of who had made an enquiry."

SB, Psychotherapist & Trainer - BEFORE working with us

I know, because I've been that person too. I've had a business that ran through me instead of through anything reliable, and I know what it costs.

Not just in hours. In ideas that stay ideas. In evenings that should have been evenings.

So when we work together, we don't start with the platform. We start with you and your business - how you want it to look and feel - what needs a system and what needs to stay human.

This is what System Design is for.

A proper look at how clients actually move through your business, and a plan for the systems that should be holding that journey up.

We work through it together, stage by stage. Not just what's broken, but what's needed, in plain terms, in the right order.

"I've stopped using MailerLite, I've stopped using Calendly.. Laura set absolutely everything up."

"When I log into my Funnel Sketchers, I get actually excited."

"Everything just feels organised, clean and clear, I know exactly what I'm doing with my clients, my VA knows exactly what she's doing, my clients feel very clear on their admin."

SB, Psychotherapist & Trainer - AFTER working with us on her System Design

How It Works

1. We map your full client journey

From the moment someone finds you, to the moment they're fully onboarded, and beyond.

2. We design the systems needed at every stage

We're not automating everything and that's important - we decide what needs to stay human, and design systems to support the rest.

3. You leave with a written plan

A full map of your client journey, stage by stage - the systems I recommend and exactly what needs to be built. A written plan you can hand to us, hand to someone else, or build yourself.

The Cost: £497

This isn't one of those offers that feels urgent.. there's no deadline designed to give you FOMO or limited places that will run out.

But, what I will say is that the admin doesn't shrink as your business grows.

It compounds. Every month without a proper plan is another month of evenings lost and ideas that stay ideas.

If you've been sitting with that for a while.. you probably already know something needs to change.

Give me just 90 minutes of your time...

..and I'll give you..

A written map of your customer journey from first enquiry through to delivery, with the bottlenecks identified and the build priorities set in order.

You'll know exactly what needs a system and what doesn't, before you start to build.

If building it yourself or with your own team is the plan, you'll have everything you need to do that. If you'd rather it were built for you, the plan already exists, the scope is already defined. That becomes the starting point for the done-for-you build, not a fresh conversation from scratch.

£497

What Our Clients Say

Laura spent time with me going through our client journey and the processes we have (or don’t have) in place.

I was able to download all my thoughts and send her details of the various things that I had come up with so far, which were all disjointed.

In return, she sent a fantastically detailed report along with 4 process maps and suggestions of systems we could implement to achieve what we want to do.

Sally Bendtson - Limelight HR

I underwent the process mapping session with Laura recently. I found it extremely helpful in gaining clarification about what was working and what needed changing to improve the efficiency of my business.

Laura went the extra mile finding resources, software recommendations specific to my industry, and putting me in contact with other trusted professionals where needed. It was also reassuring about some of the systems I already had in place that I did not need to waste time reinventing!

It’s hard sometimes to see the wood for the trees as a one-man-band, so Laura’s expertise is invaluable. Highly recommend.

Anna Winstanley - Physiotherapist

I found it to be an incredibly beneficial experience. The session enabled me to translate my thoughts and processes onto paper, effectively freeing up mental bandwidth. This clarity allowed Laura and me to collaboratively identify and prioritise the areas that required the most attention.

Experiences like this are essential for gaining perspective, stepping back from the day-to-day operations, and refocusing on what you do best.

Tomm Melody - Melody Homes

To deliver a first class service for our clients our processes need to be sleek and we called on Back Pocket Office to help with process improvements.

They were very easy to work with and the end result was improvements to our processes and well documented manuals to go with it. We highly recommend them.