ABOUT LAURA AND BACK POCKET OFFICE®

I find out what's actually going on before anyone builds anything.

Sixteen years in the NHS taught me that. It turns out it works just as well for businesses.

THE BACKGROUND

Where it all comes from.

The industry has changed. The thinking stayed the same.

Here's the story behind Back Pocket Office®, and why it matters for your business.

14 YEARS

NHS Healthcare Scientist - Automation & Training

I spent fourteen years in the NHS as a healthcare scientist, specialising in automation and, increasingly, training. I liked making complicated things simple. Teaching people to use systems without being frightened of them. Working out how a process could be better than it was.

2.5 YEARS

Healthcare IT - Technical Specialist & Solutions Manager

Then I moved into healthcare IT as a technical specialist and solutions manager, and picked up a PRINCE2 qualification along the way. My job was to sit with large NHS teams, understand how they actually worked, map it, and turn that into something that we could build.

2023 TO PRESENT

BACK POCKET OFFICE®

Here's what that world teaches you. You don't build on a guess.

A system built on a whim didn't cost us a lead back then, it gives someone the wrong result on their blood test. So, we understand what's actually happening first, every single time, even when everyone in the room is certain they already know.

I never lost the habit. The context is different now. The thinking is exactly the same.

What I Believe, Shapes Us

Most people in my line of work will build what you ask them for. That's the whole market. You arrive with a brief, someone executes it, and it works for about six months (if you're lucky).

The reason so little of it sticks is that most briefs are wrong. Not carelessly. You wrote yours at eleven at night, from inside the business, based on whichever problem was loudest that week. Of course it's wrong.

So I don't start there. I start with what's actually happening in your business.

Business First - Tech Last

Every decision, build and recommendation is rooted in strategy - in understanding your business, and building the tech to support it.

Experience & Expertise

Certified, experienced and constantly learning and developing. Clients get the real deal - not someone figuring it out as they go.

BEYOND THE BUSINESS

A bit about the person behind it.

I'm Laura.

As a busy mum of two boys and with a husband who's often working away, I know exactly what it's like to try and build something while life keeps happening around it.

I started my own business to find that elusive life-balance everyone talks about, and found out the hard way that it doesn't arrive on its own. The thing that made the difference was better systems. Not more hours.

What I want for you is the thing I wanted. A business that runs without needing you in every part of it, and enough room in the week to think about where it's going rather than just keeping up with where it is.