Design the system

before you build it.

Two hours together, and you leave with a plan specific enough to actually build from.

If your business is running through you right now.. if you're doing every onboarding, chasing every follow-up and holding every process in your head.. this is the one.

We map how clients move through your business, from the moment someone finds you to the moment they're fully onboarded, and beyond. Then we design the systems that should be holding that journey up, stage by stage.

Not a vague strategy document. A plan with enough in it to hand straight to a developer or build yourself.

"I had multiple systems, I was paying out for different subscriptions and memberships, I felt everything was scattered, I didn't have anything under one roof."

"I was very, very overwhelmed.. everything was just bitty."

"I was losing out on clients, I was not following up with clients, I couldn't keep track of who had made an enquiry."

SB, Psychotherapist & Trainer - BEFORE working with us

How it works

01

BEFORE WE MEET

Onboarding Questionnaire

You fill in an onboarding questionnaire, so I arrive already knowing your business rather than spending the first half hour catching up.

02

TWO HOURS TOGETHER

On Zoom, recorded

We map what actually happens now, find where it breaks, and design what should happen instead.

03

YOUR DESIGN

Delivered within a week

A full process map, a phased implementation plan, and a quote if you want me to build it. With you within a week.

What you leave with

A full map of your client journey, stage by stage.

The systems each stage needs, and the ones it doesn't.

What should be automated, and what should stay human.

A phased implementation plan in order, so you know what to build first and what can wait.

Platform recommendations, with the reasoning, so you're able to disagree with them.

A quote for done-for-you, if you want one.

It's platform agnostic and that matters

I'm a certified HighLevel admin and I build in it most days. That doesn't automatically make it the right answer for you.

The design comes first, and it belongs to you. Build it yourself, hand it to your team, take it to a different agency entirely. It works wherever you take it.

"I found it to be an incredibly beneficial experience. The session enabled me to translate my thoughts and processes onto paper, effectively freeing up mental bandwidth."

Give me just 2 hours of your time...

..and I'll give you..

A written map of your business processes - those that support your clients and you as the business founder.

Clarity on where human touchpoints matter most and where you can confidently use automated systems and AI to support you.

If building it yourself or with your own team is the plan, you'll have everything you need to do that. If you'd rather it were built for you, the plan already exists, the scope is already defined. That becomes the starting point for the done-for-you build, not a fresh conversation from scratch.

£797

What Our Clients Say

Laura spent time with me going through our client journey and the processes we have (or don’t have) in place.

I was able to download all my thoughts and send her details of the various things that I had come up with so far, which were all disjointed.

In return, she sent a fantastically detailed report along with 4 process maps and suggestions of systems we could implement to achieve what we want to do.

Sally Bendtson - Limelight HR

I underwent the process mapping session with Laura recently. I found it extremely helpful in gaining clarification about what was working and what needed changing to improve the efficiency of my business.

Laura went the extra mile finding resources, software recommendations specific to my industry, and putting me in contact with other trusted professionals where needed. It was also reassuring about some of the systems I already had in place that I did not need to waste time reinventing!

It’s hard sometimes to see the wood for the trees as a one-man-band, so Laura’s expertise is invaluable. Highly recommend.

Anna Winstanley - Physiotherapist

I found it to be an incredibly beneficial experience. The session enabled me to translate my thoughts and processes onto paper, effectively freeing up mental bandwidth. This clarity allowed Laura and me to collaboratively identify and prioritise the areas that required the most attention.

Experiences like this are essential for gaining perspective, stepping back from the day-to-day operations, and refocusing on what you do best.

Tomm Melody - Melody Homes

To deliver a first class service for our clients our processes need to be sleek and we called on Back Pocket Office to help with process improvements.

They were very easy to work with and the end result was improvements to our processes and well documented manuals to go with it. We highly recommend them.